Engineering support for IT infrastructure
AMT GROUP Technical Assistance Center (TAC) provides customers with comprehensive support of their IT infrastructure: network equipment, applications, IT systems management software, complex information systems, workstations and more.
Technical support is provided for more than 300 Russian and foreign companies. Individual and flexible approach to the needs of each customer allows us to offer the optimal scheme of service for everyone.
Long-term experience, certified technicians, flexible schemes of cooperation with vendors and internal quality control allow us to ensure the compliance of provided services with the highest requirements for quality of service.
AMT Group offers its customers, who have the information system as the key element of their business activity, the full package of engineering support for the enterprise IT infrastructure. The unique package of complementary services allows to choose the set of services to meet the actual business needs.
General technical support
General technical support includes a set of subscriber services, aimed at network restoration time reduction in case of emergency, such as technical consultations, reservation system and advance replace of failed equipment, courier and field engineers. General technical support services ensure a fixed response time for customers’ requests. The services are provided at the level of network facilities and allow choosing of the effective response time and support level.
Pro-active support is a complex of strategic measures aimed at prevention network failures.
The service includes instrument monitoring of the customer’s network, pro-active technical consultations and auditing.
Dedicated engineering staff provides a minimum restoration time of the customer’s network in case of failure due to its design and working knowledge.
Continuous monitoring and regular auditing enable identifying potential network dangers and essentially reduce the number of reactive requests.
IT outsourcing is the service that allows a partial (or whole) deliver of IT infrastructure management functions to the third party. The main goal of outsourcing delivery of secondary life support functions of the company to the external company with the purpose of increase of the main business tasks implementation efficiency.
AMT Group offers a service of monitoring and management within the framework of outsourcing support.
This service is intended for the customers who are interested in ensuring of IT infrastructure accessibility and continuity of operation, reduction of expenditures associated with its operation and release of engineering personnel.
Apart from general and pro-active supports, the outsourcing company provides full on-line monitoring and network infrastructure management. A customer has a right for partial (or full) share responsibility for IT infrastructure operation with AMT Group.
Monitoring and management of active network hardware and services will involve integration of AMT Group’s resources, knowledge and experience to the process of management by the customer’s network, should guarantee from the part of AMT Group agreed quality level, accessibility and continuity of operation IT infrastructure. AMT Group will share with a customer responsibility for maximum efficiency of network infrastructure. The service includes the whole complex of general and pro-active supports, provides continuous monitoring, management and execution of daily operations aimed for maintaining customer’s network operation. Service efficiency is based upon the latest scientific developments, definitely specified business processes and documents, formalized and agreed between the parties
One-time services to be rendered in addition to subscriber services, allow AMT Group flexible respond to changes of customers’ requirements. A set of one-time services includes hardware installation and configuring, auditing, modeling of technical solutions, single repairing works and services of certified engineers rendered on the basis of time rates.